29 bet Privacy Policy

1 Introduction and Scope

29 bet places the highest priority on the privacy of its platform users. This Privacy Policy ("Policy") describes what information is collected from you when you use the 29 bet website and related services, the purposes for which that information is used, with whom it may be shared, and what your rights are.

This Policy applies to all 29 bet services, pages, and applications. By registering on or continuing to use the platform, you are considered to have agreed to the terms of this Policy. To learn about the full terms of service, you should read our Terms and Conditions, where all rules relating to account management, bonuses, and transactions are described in detail.

This Policy applies only to the 29 bet platform. Third-party websites or services may have their own privacy policies, for which 29 bet is not responsible.

2 What Information We Collect

29 bet collects information in several ways — information you provide directly, information collected automatically, and information received through third parties.

2.1 Information You Provide Directly

Full name and date of birth
Email address and mobile number
National ID or passport number (for identity verification)
Bank account or mobile wallet details (bKash, Nagad, Rocket, Upay)
Security question answers and password (stored in encrypted form)
Messages and attachments you send to customer support

2.2 Automatically Collected Information

IP address and device identifiers
Browser type, operating system, and language settings
Page browsing history, session duration, and click data
Information collected through cookies and similar tracking technologies
Transaction history — deposits, withdrawals, and betting activity

2.3 Information Received Through Third Parties

Certain information may be received from trusted third-party service providers when required for identity verification, fraud prevention, or payment processing. Information collected in this way is used only for the stated purpose.

3 Purposes of Using Your Information

29 bet uses the information it collects only for the following lawful purposes:

Account Management: Registration, login verification, and personal account administration.
Payment Processing: Completing deposits and withdrawals and maintaining transaction history.
Identity Verification: Confirming a user's age and identity (meeting the 21+ age requirement).
Fraud Prevention: Detecting and preventing suspicious activity.
Customer Support: Resolving issues through 24/7 live chat and email support.
Service Improvement: Analysing usage patterns to improve platform performance.
Relevant Communications: Sending account notifications and promotional information (with your consent).
Legal Compliance: Retaining and disclosing information as required under applicable laws and regulations.

4 Sharing and Disclosure of Information

29 bet does not sell your personal information to third parties. However, limited information may be shared with selected partners in specific circumstances:

4.1 Service Provider Partners

Only the minimum necessary information is shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, technology infrastructure, and cybersecurity services. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

Specific information may be disclosed to comply with court orders, lawful requests from government authorities, or obligations under applicable law. Where possible, you will be notified before such disclosure.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant new entity, but the terms of this Policy will continue to apply.

5 Cookies and Tracking Technologies

Several types of cookies and similar technologies are used on the 29 bet platform:

5.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as keeping login sessions active, security verification, and protecting payment forms. Rejecting them may prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember language preferences, display settings, and other personalised choices, so you do not have to set everything up again on each visit.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand which pages are used most, where issues occur, and how the experience can be improved. This data contains no personally identifiable information.

Cookies can be controlled or deleted through your browser settings. Please note that disabling essential cookies may limit the functionality of the platform.

6 Data Security Measures

29 bet has put in place multiple layers of technical and organisational measures to keep your information secure:

SSL/TLS Encryption: All data transfers between your browser and our servers are handled through encrypted connections.
Password Hashing: Your password is never stored in plain text — it is kept as a strong cryptographic hash.
Access Controls: Only authorised staff can access information, and only when there is a specific need.
Regular Security Audits: Regular audits and penetration testing are conducted to identify potential vulnerabilities.
Data Backups: Information is stored in secure, encrypted backups.

However, no system on the internet can guarantee complete security. Use a strong password to keep your account safe and do not share your login details with anyone. If you notice any suspicious activity, contact our support team immediately.

7 Data Retention Periods

29 bet does not retain your information longer than necessary. Retention periods depend on the type of information and its purpose:

Account Information: For as long as the account is active, and for the legally required period after it is closed.
Transaction History: For the period specified under applicable financial regulations.
Identity Verification Documents: For a set period after account closure, as required by law.
Customer Support Records: For a reasonable period after an issue is resolved.
Log Files and Analytics Data: Generally short-term, and in anonymised form for the longer term.

After the specified period, information is securely deleted or anonymised.

8 Your Rights

Every user registered with 29 bet has certain important rights over their own information:

8.1 Right to Access

If you want to know what information we hold about you, contact our support team. After verification, the information will be provided within a set timeframe.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. Some information can also be updated directly by you from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You can withdraw your consent for marketing communications at any time from your account settings. This will not affect any prior lawful processing.

To exercise these rights or for any questions, contact us via our 24/7 live chat or email. To learn more about your rights and options relating to responsible gaming, see our Responsible Gaming Guide.

9 Protection of Minors

All 29 bet services are intended solely for individuals aged 21 or above. We do not knowingly collect any information from anyone under the age of 21. Age is verified at the time of registration, and identity document verification may be requested in cases of doubt.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

10 Third-Party Services and Links

The 29 bet platform is connected to certain third-party payment services (such as bKash, Nagad, Rocket, Upay) and game providers. These services have their own privacy policies, which may differ from 29 bet's policy. You are advised to read the policies of third-party platforms before providing information to them.

Game providers (Evolution, Pragmatic Play Live, JILI, PG Soft, and others) may collect certain technical information to manage the gaming experience on their own platforms, which is subject to their own policies.

11 Policy Changes and Contact

This privacy policy may be updated from time to time due to business changes, legal requirements, or service improvements. If significant changes are made, registered users will be notified by email or through the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions or concerns about this policy, please contact us:

Live Chat: 24/7 direct support from any page on the platform
Email: [email protected]

To learn more about 29 bet, visit our About Us page, where the platform's background and goals are described.